Below are answers to the questions we’re asked most often. But if your question isn’t on this list, don’t hesitate to give us a call at 808.836.1131, and we’ll be happy to help.
What Steps Are You Taking to Prevent Further Spread of COVID-19?
At Pacific Marina Inn, you’ve always been able to count on us for unmatched convenience. And now, you can count on us to deliver it with extra caution too. Below are four key operational changes we’ve made in response to COVID-19.
1) Creating Personal Bubbles in Public Spaces
We’ve installed social distancing markers throughout our store and front desk areas. We’ve capped the capacity in our lounge, our courtyard, our pool and our store. And we’ve installed Plexiglas barriers at all of our checkout counters. We want to make it as easy as possible for every person to enjoy their personal space.
2) Keeping Communal Spaces Squeaky Clean
We’re sanitizing all the tables and chairs in our public spaces twice a day. We’re cleaning our communal restrooms and our front desk counters even more frequently. We’re disinfecting room cards and pens after each and every guest. In short, we’re having some good, clean fun.
3) Housekeeping Up With the Times
After each guest checks out, we’re now using an aerosol disinfectant as part of our housekeeping protocol. To avoid having staff members enter occupied rooms, we’ve temporarily suspended our stayover service (the daily housekeeping service we normally provide guests). However, if you’d like fresh linens or toiletries during your stay, just give us a call at the front desk between 6 a.m. and 3 p.m., and we’ll prepare all the items you need for pickup.
4) Asking Everyone to do Their Part
We’re asking our staff members to wear personal protective equipment during their shifts. We’re asking guests to limit group gatherings in our courtyard and pool area. And we’re asking everyone to respect social distancing guidelines. Because as far as we’re concerned, protecting your health isn’t too much to ask for. With the rise of COVID-19, we prefer to accept debit or credit cards over cash.
Protecting your safety and preserving your aloha state of mind are both particularly important to us. If there’s anything we can do to make your stay at Pacific Marina Inn even better, please let us know by calling 808.836.1131 or emailing email@example.com.
Will My Credit Card Be Charged When I Reserve a Room Online?
When you book a room online, your credit card will be charged with the deposit required for your reservation.
Is the Deposit Refundable?
Yes, so long as your reservation is honored or cancelled in compliance with our cancellation policy.
What Is Your Cancellation Policy?
All reservations made by a third-party reservation company i.e., Expedia, Booking.com etc. are bound by the cancelation policy that are in effect & chosen @ the time of booking the reservation.
For reservations made @ the pacificmarinainn.com website the following policies are guaranteed:
1) A one-night charge is applied at the time the reservation is made.
2) You may cancel without penalty up to 48 hours prior to the arrival date, and our check in time of 3:00 HST.
3) A one-night room fee will be charged for any cancellation received on or less than 24 hours prior to the arrival date (HST).
4) A reservation that was not honored is considered a no-show and the advance deposit will be forfeited.
How Do I Modify or Cancel My Reservation?
Are There Any Additional Fees I Should Know About?
At Pacific Marina Inn, we charge an amenity fee of $15.33 per room per night (excluding tax).
We also require a Security Deposit. Standard Rooms-$250, Quads/Suites-$500, credit card only.
What Time Is Check-In? What About Checkout?
Standard check-in time begins at 3p.m. HST. Standard checkout is any time before 11a.m. HST.
Can I Get an Early Check-in or a Late Checkout?
You may request an early check-in or late checkout, however, both are subject to availability. Fees may apply. Contact the front desk for more information.
When Is Your Front Desk Available?
Our front desk is open 24 hours a day.
I Did Not Receive a Confirmation. How Can I Confirm That My Reservation Went Through?
Can I Upgrade My Room?
Provided that we have availability, you are welcome to upgrade your room at any time. Call us at 800.367.5004, and we’ll be happy to help.
Are Requests Guaranteed?
You are welcome to make requests at the time of booking. Requests are not guaranteed, but we do our best to accommodate all requests.
Which Credit Cards Do You Accept?
We accept Visa, MasterCard, American Express, Discover, Diners Carte Blanche, JCB China, UnionPay and BC Global.
What Is The Resort Fee?
Every reservation at Pacific Marina Resort will automatically add a small Resort Fee to your total cost: $15 per night. This fee allows us to maintain our incredible communal amenities like our pools, airport shuttle, and more.
Do You Offer Cribs?
Unfortunately, we do not.
Does My Room Rate Include Internet Access?
Yes, every room offers free WiFi access.
Do You Provide Housekeeping Services?
During normal times, we provide daily housekeeping services for your comfort. However, due to COVID-19, we’ve temporarily suspended our stayover housekeeping service. If you’d like fresh linens or toiletries during your stay, just give us a call at the front desk between 6 a.m. and 3 p.m., and we’ll prepare all the items you need for pickup.
What Amenities Will My Room Have?
At Pacific Marina Inn, we have a range of rooms that offer a range of amenities. To find out which amenities your room will have, please refer to our stay page.
Do You Offer Smoking Rooms?
In compliance with state law, all of our rooms are non-smoking.
Do You Offer ADA Accessible Rooms?
Yes! We have several ADA accessible rooms. To book one, please include a request for an ADA room when you make your reservation.
What Bath Amenities Do You Provide?
We offer complementary paraben-free bath products in every room, including shampoo, conditioner, body soap, face soap and body lotion.
Do You Have a Pool? What About a Jacuzzi?
We have a fresh-water pool available for our guests. We do not, however, have a jacuzzi.
Do You Provide Beach or Pool Towels?
The only towels included in your reservation are bath towels. However, if you need additional bath towels, you can contact the front desk, and we’ll supply you with more.
How Many Floors & Elevators Do You Have?
We have three floors and one elevator for your convenience.
What Size Are Your Beds?
Our standard rooms and suites are equipped with queen-sized beds and/or twins, while our quad rooms are equipped with full-sized beds. Please see each room description on our stay page to learn about the bed configuration of your room.
Can I Bring My Pet to Pacific Marina Inn?
Pacific Marina Inn welcomes well behaved pets. Up to 2 dogs or cats are permitted per reservation with a pet fee of $25 each. Pets that disturb others by barking or showing aggression will be asked to leave.
Do You Have a Restaurant?
Both Lagoon Hut Chinese Restaurant and Canoe Hut Lounge are located right on our property. Check out our dine page to learn more.
Do You Offer Room Service?
Unfortunately, we do not.
How Does Your Airport Shuttle Work?
At Pacific Marina Inn, we offer a 24-hour complementary shuttle to and from Honolulu International Airport.
AIRPORT TO HOTEL: Airport pickup is available 24/7. Upon arrival, please call the hotel at 808-836-1131. We will dispatch the shuttle to you and provide pickup location information based on the arrival baggage carousel for your flight.
HOTEL TO AIRPORT: Shuttle service from the hotel to the airport is available 24/7. The shuttle departs the hotel lobby for the airport every 30 minutes, on the hour and on the half-hour. Please be in the lobby 10 minutes before departure.
How Close Are You to the Beach?
Since we are located in an industrial area near the airport, we are not located within walking distance of any swimmable beaches. The closest recommended beach for swimming is Ala Moana Beach Park located about 6 miles away.
How Close Are You to the Airport?
We are less than one mile from Honolulu International Airport—and we offer a complementary, 24-hour shuttle to help you get to or from your flight.
Do You Offer Free Parking?
Parking is available for your first vehicle free of charge. Parking for additional vehicles is available at a rate of $10 per night.
What Accessible Accommodations Do You Offer?
All of our ADA accessible rooms are located on the first floor. Parking is located directly across from the rooms. Our front desk/lobby are closest to these rooms. The bedroom and bathroom/shower meet the required height requirements (36”). The bedding is full size. The entire room/bathroom is wheelchair accessible.